For IT
A helpdesk that clears the queue before it forms.
Access requests, how-tos and known issues handled across chat, phone and your other tools, from your own runbooks and ticket history.
- Team
- IT
- Channel
- Chat, voice, API
- Runs on
- Your infrastructure
- Default
- A person approves actions
In short
An AI IT helpdesk answers employees’ technical questions from runbooks and past tickets, handles routine access requests through approval workflows, and creates or updates tickets automatically. DeepVox runs it on your infrastructure with your access rules and an audit trail.
What it does
What IT gets.
Access requests
Requests collected, approved by the right owner and provisioned.
How-tos
Answers from your runbooks and wiki, with links.
Known issues
Matched to past tickets and fixes before a new ticket is opened.
Via API and MCP
Your other tools, and AI tools like Claude or Cursor, can query the same knowledge.
How it works
Step by step.
Employee asks
In chat, by phone or from another tool.
Answer or action
A how-to is answered, or an access request is started.
Owner approves
The system owner approves access; the request is provisioned.
Ticket updated
The ticket is created or closed automatically with the log.
Access control
Who can do what.
- Everyone can ask how-to questions.
- Only system owners approve access.
- Admin actions require named approval.
FAQ
Questions, answered.
Can it reset passwords?
It can start and track the process through your identity system’s approved workflow; we scope what it may do in discovery.
Does it learn from ticket history?
It retrieves from past tickets and fixes; where useful, a small model can be fine-tuned on resolution patterns.
Related
Access control
Who uses which agent, on what data.
Learn more →AI automation
Workflows with approval gates.
Learn more →By industry
Government, healthcare, finance and more.
Learn more →Start with two weeks of evidence, not a sales call.
A fixed-price discovery sprint, credited against whatever comes next. Or write to sales@deepvox.ai.