For Support

A support line that resolves, not just routes.

Voice and chat agents answer from your knowledge base, complete requests in your systems and hand over to a person with full context when needed.

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Team: Support
Channel: Voice, chat
Runs on: Your infrastructure
Default: A person approves actions

In short

AI support agents answer customer calls and chats from the organisation’s own knowledge base, verify the caller, complete routine requests in back-end systems and hand complex cases to a human with the context attached. DeepVox runs speech, models and logs on your infrastructure.

What it does

What Support gets.

Voice line

Inbound calls answered and resolved, outbound reminders and follow-ups.

Chat on your site and app

The same answers and actions as the phone line.

Live agent assist

Answers surfaced to human agents mid-call; notes drafted after.

QA at volume

Every conversation summarised and checked against your standards.

How it works

Step by step.

Customer calls or chats
A recording notice plays first, with an opt-out.
Verified and understood
Identity checked; intent detected on the first sentence.
Resolved or handed over
Routine requests are completed; complex ones go to a person with context.
Logged
Transcript, consent and actions are stored for QA and audit.