Connector · Tickets & work
AI search over ServiceNow, on your own infrastructure.
Ask questions across your ServiceNow content and get cited answers, with access limited to what each person can already open. The connector runs inside your environment and keeps content in sync.
- Category
- Tickets & work
- Runs in
- Your infrastructure
- Permissions
- Carried from ServiceNow
- Sync
- Continuous, no manual uploads
In short
The DeepVox ServiceNow connector reads the ServiceNow content you choose, inside your own infrastructure, and carries its permissions across. People ask in chat, voice or other tools and get answers that cite the ServiceNow source, limited to content they are already allowed to see.
What it does
Connected, governed, cited.
Permissions carried across
Answers only draw on content the person can already open in ServiceNow.
Continuous sync
New and changed content is picked up without manual uploads.
Runs in your environment
Content is never copied to a third-party AI service.
Cited answers
Every answer links to the ServiceNow item it came from.
Typical content
What we usually index from ServiceNow.
Scope is agreed in discovery: which spaces, folders, projects or tables to include.
- Incidents and requests
- Knowledge articles
- Change records
What people ask
Example questions.
- “How was a similar incident resolved?”
- “What’s the approved change process for databases?”
- “Which requests breach SLA this week?”
Works alongside
Often connected together.
FAQ
Questions, answered.
Does the ServiceNow connector copy our data to a vendor?
No. The connector, index and models run in your own infrastructure.
Are ServiceNow permission changes reflected?
Yes. Permissions are kept in sync with ServiceNow, so access changes there are reflected in answers.
Can you connect a system that isn’t listed?
Yes. Anything with an API, a database or an export can be connected; we build the connector during customization and the code is yours.
Related
Knowledge & retrieval
What happens after content is connected.
Learn more →Access control
Who uses which agent, on what data.
Learn more →All connectors
27 connectors across six categories.
Learn more →Search ServiceNow without sending it anywhere.
We’ll connect a sample in the proof of concept. Or write to sales@deepvox.ai.